We want you to understand exactly what happens when you purchase an Accredify.me product, start a subscription, request a cancellation, or ask for a refund.
This Refund & Cancellation Policy applies to purchases of Accredify.me practice examinations, subscriptions, courses, question banks, digital educational products, and other paid services offered by Artix Solutions through Accredify.me.
Because our services may provide immediate access to digital educational content, eligibility for a refund may depend on the product purchased, whether access has been used, the applicable purchase terms, and applicable law.
Nothing in this policy limits any mandatory refund, cancellation, withdrawal, or consumer rights that cannot legally be excluded or waived.
We encourage customers to review the product description, examination covered, included features, subscription period, price, system requirements, and applicable terms before completing a purchase.
Each product page may contain product-specific terms that supplement this policy. Where a product-specific refund term conflicts with this general policy, the product-specific term will apply to that purchase to the extent permitted by law.
If you purchase an automatically renewing subscription, the subscription will continue to renew at the disclosed billing interval until cancelled.
You can cancel at any time, yourself, from My Account → My Transactions → Cancel subscription. There is no need to contact us.
Cancellation stops future renewals — you keep access until the end of the period you have already paid for.
7-day refund: if you cancel within 7 days of a subscription payment (your first order or a renewal), you can also request a full refund of that payment in the same step. Our team reviews every request, usually within 2 business days; approved refunds go back to your original payment method, and access ends once refunded.
Payments made more than 7 days ago are not refundable, except in the case of a duplicate or unauthorized charge or where a refund is required by applicable law.
Changed your mind? Until the paid period ends you can undo the cancellation from the same page with Resume subscription. To avoid the next recurring charge, cancel before your next renewal date.
Refund eligibility depends on the product purchased and the terms displayed at the time of purchase.
Unless a product page expressly provides a different refund period, refunds for digital services may be limited after substantial use, completion, downloading, consumption, or access to protected educational content.
Where a product includes a specific satisfaction guarantee or refund period, the conditions of that guarantee will be displayed with the applicable product and will govern eligible requests.
7-day return window for one-time purchases.
You may request a return of a one-time purchase (such as a practice exam or bundle) within 7 days of purchase from My Account → My Transactions → Request a return. Our team reviews every request, usually within 2 business days, and emails you the outcome. Approved returns are refunded in full to your original payment method, and access to the returned product ends.
For subscriptions, a refund within 7 days of a payment is requested when you cancel; see Section 3.
If you were charged more than once for the same purchase due to a billing error, we will investigate and correct confirmed duplicate charges.
If you believe a transaction was unauthorized, notify us promptly so that we can investigate the transaction and account activity.
If a significant technical problem prevents you from receiving the purchased service and cannot reasonably be resolved, we may review the transaction for an appropriate remedy.
We may review other circumstances on a case-by-case basis, subject to applicable law and the nature of the product purchased.
Except where required by law or expressly covered by a product-specific guarantee, a refund may not be available solely because:
These examples do not override any rights that may be provided by applicable consumer-protection laws.
Accredify.me does not guarantee that use of our services will result in passing a third-party certification examination, SAT, ACT, or other assessment.
Failure to achieve a desired score or certification result does not, by itself, establish that the service was defective or that a refund is owed.
For one-time purchases within the 7-day return window, use Request a return on My Transactions — it identifies the transaction for you and asks only for your reason.
For anything else — for example a duplicate or unauthorized charge, or a technical problem that prevented access — contact us through the support mechanism identified on the Accredify.me website.
Please provide sufficient information for us to identify the transaction, such as the account email address, order information, product purchased, approximate transaction date, and reason for the request.
We may request additional information when reasonably necessary to verify the transaction or investigate the request.
Approved refunds will generally be issued to the original payment method where technically and legally possible.
The time required for a refund to appear in your account may depend on your payment processor, bank, card issuer, or other financial institution.
We are not responsible for delays caused by third-party financial institutions after a refund has been successfully initiated.
Promotional products, discounts, introductory offers, free trials, credits, coupons, and other special offers may have additional terms and restrictions.
Unless expressly stated otherwise, promotional offers are not necessarily combinable and may not be retroactively applied to previous purchases.
We may update this Refund & Cancellation Policy from time to time to reflect changes to our products, payment systems, subscription practices, applicable law, or business operations.
The policy applicable to a transaction will generally be determined based on the terms disclosed at the time of purchase, subject to applicable law.
Last Updated: September 2026